Step Change
Hitachi Consulting is helping organisations deliver significant benefits deploying single stage improvement techniques through our Step Change methodology. We work with clients to generate cost savings of up to 30% within three to six months without the need to resort to major IT change. Our goal is to help clients ‘do more and more with less and less, while coming closer and closer to providing customers with exactly what they want'.
Over the last ten years Hitachi Consulting has developed our innovative Step Change approach utilising a blend of:
- Lean and Six Sigma
- Customer Research (qualitative and quantitative)
- Quality Management frameworks, e.g. TQM, EFQM and ISO9001
- Business Process Re-engineering (BPR)
- Electronic Process Modelling & Simulation
- our unique approach to Change Management
Hitachi Consulting has worked on numerous projects implementing and adapting the Step Change methodology to meet client requirements. We have seen significant benefits to clients including:
Financial Services:
- reducing operating costs (typical savings between 15 and 25%)
- eliminating waste, such as re-work
- reducing non value-added activities to enhance the customer experience
Public Sector:
- delivery of significant efficiency savings (to meet Gershon targets)
- enhancing the end-to-end citizen experience (without the need for expensive technology solutions)
- focusing the end to end operation on the needs of the citizen and what creates value to them
Based on Hitachi Consulting's recent experience within both Financial Services and the Public Sector, there is evidence that there is still potential for dramatic improvements in efficiency, without the need for significant investment.