Service Design

Maximising Managed Services is reliant upon making an informed choice about where you specifically need help and support and how that can be most effectively delivered. In order to meet business requirements the Service Design of Managed Services should always incorporate a review of strategic goals and comprehensive framework around practical roll-out.

The Managed Services team at Hitachi Consulting are focused on providing a uniquely adaptable and agile approach to supporting your infrastructure, operating systems and applications whether it is a system we have built or technology solutions provided by a 3rd party. Offering versatile options around complete system management or a blended service approach ties in with our equally flexible commercial model, which allows a choice of pricing and payment formats.

Benefits and Capabilities

Bespoke Services
We differentiate ourselves by not using a shared support and consulting resource pool, preferring to resource our Managed Services teams with experienced consultants who have a passion for delivering excellent client service. Our approach to the design of Managed Services is based on matching our capabilities to your specific needs. Our clients will agree that this will always drive achievement of commercial goals more successfully than a rigid approach, which does not accommodate responsiveness to business or industry changes.

Best practice delivery framework
All Hitachi Consulting UK managed services are delivered under our HC Assure service delivery framework which is designed around ITIL good practice and, in line with ITIL guidance, has been adopted and adapted to maximise the value which we add to our clients' business operations.

Commercial value
Reflecting our distinctive tailoring of our managed services design and build, are the different resourcing and commercial support models around the HC Assure core and the associated technology services. Broadly speaking the different models offer varying levels of support, from totally inclusive ‘Unlimited' to ‘Call-off' where the client simply uses pre-purchased resource on-demand.

Devoting time into designing and developing custom managed services is a worthy investment with a valuable return. Sharing our expertise and experience promotes a positive collaboration between our teams that ensures control, compliance and cost effectiveness. If your business needs a personalised, flexible approach to managed services, contact us today.


Newham College benefits from Application support & administration:  

Fast, professional, cost effective service with dedicated Oracle expertise
Immediate performance improvement and cost savings from Oracle Managed Services contract: 

BT for City of Edinburgh Council case study
Managed Services from an experienced provider: 

Find out more about the Assure Methodology